FAQS

To get the most out of your Coucou Flora experience, here are answers to some of the most common questions we get from you:

Where do we deliver flowers to?

In London, we offer free pick-up services at SE10 0DX, £15 door 2 door delivery services within a 5-mile radius of SE10 and 30£ delivery to everywhere else in central London. If you have special requests on your flower delivery, please let us know via Contact. We will work with you for the best results.
If you have special requests out of our delivery zone, for example nationwide post service, please contact us via Enquiries page. We will try our best to work on it for the best results.

We take orders from Monday to Sunday but there is a chance that we are unable to accept your orders due to limited stock.
We take same-day orders but advance bookings for future dates are also available and recommended, particularly for time-sensitive or large orders. Your orders will be confirmed within 24 hours via emails.

For your delicate bouquets: Gently unwrap. Fill your vase with at least 4 cups of room temperature water and mix in that cute little packet of flower food that comes with your bouquet. Cut the stems diagonally under running water. Cut them at least 1 inch from the bottom (depending on your vase size) - the diagonal cut ensures they get enough water. Remove any leaves below the water line - this keeps the water cleaner and the flowers looking pretty). Add fresh water daily, or every other day. Change out the water on Day 3 or if it becomes cloudy or murky. Remove older petals as needed to keep it looking beautiful!
For other floral designs if you want them to last longer, please do not hesitate to contact us. The flower-care methodologies depends on what it is.

Floral design is incredibly labour-intensive - same-day flower shopping is necessary for keeping flower fresh, and many of our designs often take hours to make. Due to being a small business and the nature of how we buy flowers, there’s a limit to what can be done with so many orders in a day. However, each of our bouquet and floral design is made especially for you, with so much love from Coucou. We will try everything we can to worth you waiting.

Yes! We would love to help design florals for your special days with bespoke service. Check out our weddings & events work and please let us hear about your ideas or enquiries at least a week before the event, for the better work.